We, the officials and employees of the Urdaneta City Water District pledge and commit to deliver quality public service as promised in this UCWD’s Citizen’s Charter. Specifically, we will:
Equally accord the public with prompt and timely service
Respond to complaints
Value individual’s contribution in improving our services.
Institute discipline among the ranks
Consistently apply the policies set forth by the governing bodies
Evaluate existing feedback mechanism and develop such adapting to the present times
Always display procedures and maintain minimal fees and charges
Be polite and courteous
Observe and make our services available to the public even beyond the regular working hours, if the need arises
Vigilant in reporting any form of graft and corruption
Encourage demonstration of sensitivity to the needs of the stakeholders
Socially respond to the needs of the community
Encourage the community to patronize our services
Lead by example
Follow all reasonable office rules and regulations.